1. Introduction
This Privacy Policy explains how BOOKFIX LLC (referred to as Book Fix, we, us, or our) collects, uses, stores, and protects your personal information when you use our website at bookfix.hair and related subdomains. Book Fix is a Connecticut-based accounting and bookkeeping firm that provides professional financial services to individuals and businesses. We respect your privacy and are committed to protecting it through this policy.
This policy applies to information we collect on this website, through email and other electronic communications, and through any other services we offer. Please read this policy carefully to understand our practices regarding your information.
2. Information We Collect
We collect several types of information from and about users of our website and services. This includes personal information such as your name, email address, mailing address, phone number, company name, and job title. We also collect financial information that you voluntarily provide to us for the purpose of receiving our bookkeeping, tax preparation, payroll, and advisory services.
Technical information we automatically collect includes your internet protocol (IP) address, browser type and version, operating system, referring URLs, and browsing behavior on our site. We use cookies and similar tracking technologies to collect this information as described in Section 5 below.
3. How We Use Your Information
We use the information we collect for the following purposes: to provide, maintain, and improve our accounting and bookkeeping services; to process transactions and send related information including confirmations and invoices; to respond to your comments, questions, and requests; to send you technical notices, updates, security alerts, and administrative messages; to communicate with you about our services, events, and promotional offers; to monitor and analyze trends, usage, and activities in connection with our website; to detect, investigate, and prevent fraudulent transactions and other illegal activities; to comply with applicable laws, regulations, and professional standards governing the accounting profession; to enforce our terms of service and other agreements; to personalize your experience on our website; and to carry out any other purpose described to you at the time the information is collected.
4. Data Sharing and Disclosure
We may share your personal information with third parties only in the following circumstances: with your consent or at your direction; with service providers who perform services on our behalf including cloud hosting, email delivery, payment processing, and customer relationship management; with professional advisors including attorneys, insurance providers, and regulatory bodies as required to protect our legal interests; with taxing authorities and government agencies as required by law including the Internal Revenue Service and the Connecticut Department of Revenue Services; in connection with a merger, acquisition, or sale of all or a portion of our business; to comply with any court order, law, or legal process; and to protect the rights, property, or safety of BOOKFIX LLC, our clients, or others.
We do not sell your personal information to third parties for their marketing purposes. We do not share your financial information with unauthorized third parties.
5. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. Essential cookies are necessary for the basic functionality of our website and cannot be disabled. Analytical cookies help us understand how visitors interact with our site by collecting anonymous information about pages visited, time spent, and error messages. Functional cookies allow our website to remember choices you make and provide enhanced, personalized features.
You can control cookie preferences through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS 1.2 or higher; encryption of sensitive data at rest; multi-factor authentication for access to systems containing personal information; regular security assessments and vulnerability scanning; employee training on data protection and confidentiality; access controls limiting data access to authorized personnel on a need-to-know basis; and regular backups of data with secure offsite storage.
While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. For accounting and tax records, retention periods are governed by applicable professional standards and legal requirements, which generally require retention for at least seven years after the last engagement. When information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information subject to legal retention requirements; the right to restrict or object to processing of your personal information; the right to data portability to receive your information in a structured, commonly used format; and the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within the timeframe required by applicable law.
9. Childrens Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites including financial institutions, government agencies, and professional associations. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
12. Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of the State of Connecticut and applicable federal laws of the United States of America. Any legal action arising from this policy shall be brought exclusively in the courts of Hartford County, Connecticut.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
BOOKFIX LLC
336 Country Club Rd
South Glastonbury, CT 06073
United States
Phone: +1 (409) 322-4879
Email: feng@bookfix.hair
This website is operated by BOOKFIX LLC. Book Fix is a registered trade name of BOOKFIX LLC, a Connecticut limited liability company.